FREE SHIPPING FROM £ 50
FAQ
- How can I know the size of my pieces?
We suggest you to go to our Size Guides page, where you will find detailed information. You can also look in the product description for detailed information to choose the correct option.
- How much is shipping?
Shipping is £ 4,99 for orders under £ 50. You get free shipping for orders over £ 50. Please read our Shipping Policy for more information.
- How will I receive my order confirmation details?
Throughout the process, we will send out multiple emails, including an order confirmation and a shipping notice.
Most of the time the emails goes into your Junk/Spam folder, so please have a look in your junk folder. It may happen to you.
Sometimes, customer entered their email wrongly. If you believe you may have entered your email wrongly, please contact us and we will fix it for you.
- How do I know the shipment status of my order?
You can check your orderon our Track Your Order page, by simply inputting into the box:
- your Order ID (it starts with DB…and then 4 numbers);
- the e-mail address you used to place your order.
- Orders with multiple items:
We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times.
For orders with multiple items, each package is assigned a different tracking ID.
- From where are your products shipped?
Orders are shipped from either our US, Australian or Asia warehouse. The country of shipment will depend on your address and the items you have ordered.
- Do I need to pay import Tax?
We totally understand that you do not want to pay extra custom taxes for your online purchase, so we do our best by selecting the best shipping method, as well as lower item value.
Duchesse Boutique cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
- My order hasn't arrived on time, what should I do?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at contact@duchesseboutique.com and we will provide you with an update.
- How do I cancel or change my order?
In the event you wish to cancel or change something on your order, please contact us within 24 hours after you placed your order: contact@duchesseboutique.com
We are unable to process the requested cancellation after 24 hours because the package has already been shipped. We process orders very quickly so that we can get your order to you as fast as possible.
However, once our warehouse has processed your order, we will be unable to make any changes.
- How long it takes to get an answer?
We always aim to answer every question within 48 hours.
Sincerely,
Duchesse Boutique Team